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FAQ – Diving With Aussie Divers

FAQ – Diving With Aussie Divers

What makes Aussie Divers, Phuket’s most popular & trusted dive shop? The answers are below.

Q: How much does a diving course cost?

A: Please refer to the individual course listings. Here are a few common courses and activities. PADI Discover Scuba Diving, PADI Open Water course, PADI Advanced Open Water course, Day Trips.

Q:What do I need to take on the boat with me?

A:Sunblock, towel, swimwear, in low season it’s a good idea to bring rain wear and a warm jacket. Most things are included in our trip price. Soft drinks and beers are the only items you need to pay for. There is a limited supply and selection on the dive boats so please feel free to bring your own and store it in the icebox onboard.

Q: Do Aussie Divers Phuket provide photos and videos of my dive?

If you would like a photographic memory of your diving experience in Phuket there will be additional cost of THB 1,000 per day. Please reach a clear understanding with your instructor/guide regarding your expectations and check your photos before you leave. This is a private arrangement between you and your guide/instructor. Although Aussie Divers Phuket can’t take personal responsibility for any problems you encounter with your photos we will endeavour to reach a satisfactory conclusion in the unlikely event that you’re dissatisfied with the service provided.

Please note that this does not apply to the PADI Discover Scuba Diving and some PADI courses. It is a serious breach of PADI Safety Regulations for your instructor to take photos or video during a PADI Discover Scuba Diving. PADI prohibits that taking of photos and video during the PADI Discover Scuba Diving and during any PADI activity that the instructor feels it is unsafe to do so. Your safety will always take priority over the taking of photos

Q: Do you offer airport pickups?

A: Unfortunately we do not have a personal airport/hotel transfer service. We can however assist you in transfer arrangements if you request.

Q: Will Aussie Divers arrange transfers for our diving course day trip or liveaboard?

A: Aussie Divers Phuket arrange free transfers from the following areas of Phuket; Patong, Karon, Kata, Kamala, Kalim, Chalong. There are surcharges for other areas. Please contact us for pricing. Most liveaboard companies will do transfers from most areas of the island.

Q: What are the scuba diving boats like in Phuket?

A: Typically the scuba diving boats in Phuket have the capacity to hold between 30 – 50 divers. This is due to the long distances required to get to the popular dive sites. The boats are not always filled top capacity and when they are Aussie Divers Phuket professional staff will do their best to avoid other divers in the area and give you a private feel to your dive. Please note that we cannot control the number of actual divers on each boat and your dive boat may contain divers from other dive centres. This is a common practice in Phuket and that each person would still be receive individual service to the high standard possible.

Q: Will I be able to go onto an island on a day trip boat?

A: No the boats do not moor on any of the islands and you will not be able to explore the islands on the day. Non divers will also be restricted to activities on and around the boat and will not be permitted to explore on land.

Q: What will be the group size for my scuba diving or course?

A: Aussie Divers Phuket make every endeavour to keep groups and class sizes small. Our group sizing should never be any more that four divers to one instructor/guide.

Q: What sort of food will be on the boat?

A: Food is a mixture of Thai and Western (more Thai). The boats can cater for vegetarian, vegan, Halal and celiacs. Please let us know if you have any dietary requirements and we will do our best to provide you with meals to your liking.

Q: How do I pay Aussie Divers?

A: We accept cash, international bank transfer and Paypay (4% surcharge applies). We have credit card facilities at out Nanai Road shop. We cannot accept credit card on the boat.

Q: Does Aussie Divers arrange accommodation?

A: Currently we do not provide accommodation. We are attached to a hotel named Bauman Ville Patong. This two star hotel do offer rates between THB 500 in low season and THB 1,100 in high season (November to April).

We are happy to advise you on some hotels however Phuket has in excess of a 1000 hotels/resorts and we believe that the website agoda.com has great rates and allows you to choose a hotel that best suits your needs and requirements.

We recommend that you seek accommodation in those areas that provide free hotels transfers which include Patong, Karon, Kata, Kalim, Kamala and Chalong.

Q: Can I cancel a diving booking if I’m not ready to dive and how much notice do I need to give and do I get a refund?

A: A full refund will be given for all day trip and courses canceled prior to 6:00pm the night before the trip. Any cancelations after 6:00pm will incur boat fees and instructor/divemaster fees.

Most liveaboards have various levels of cancelation fees regarding times and amount refundable. If you you have concerns in relation to this please let us know prior or at the time of booking.

Q: Do I get a refund if I don’t complete a course?

A: If you cannot complete a course after it’s commencement we will refund any remaining days as long as we are notified prior to 6:00pm. We cannot refund any remaining days of a commenced liveaboard adventure.

Q: Does Aussie Divers provide accident insurance?

A: Yes Aussie Divers Phuket has Accident and Public Liability insurance and is also covered by the Tourism Authority of Thailand insurance as well. However we do recommended that divers do have their own travel and accident insurance covering scuba diving. This will speed up any process payments and treatment in the unlikely event that an accident does occur. Thailand is a country that will not commence treatment until insurance covers has been authorised.

A Diving Community In Phuket

Here at Aussie Divers we don't just consider ourselves a dive shop, we think of it as more, a big family of like minded individuals coming together to enjoy the marine environment here in Phuket & Thailand. We are always happy to chat with new divers or old, so please drop by the office anytime to see what is going on and if you have dived with us or want to dive with us than feel free to like us on Facebook, follow us on Twitter, read our community Dive Blog and generally stay in touch & stay informed.

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